Not all issues associated with your ACUdraw will require service. This Troubleshooting section can help fix common problems with your ACUdraw 50. If, after reviewing this section, your problem still exists, contact the TenPoint Customer Service Department at 330.628.9245 or email your Return Authorization repair request at www.tenpointcrossbows.com.

My ACUdraw 50 cords retract slowly or not at all.

? Grab both of the hooks and handles and fully extend them (they should extend to the bowstring or slightly farther), then bring them all of the way back (as close to the rail as you can) without going extremely slow or fast.

? With a Phillips-head screwdriver, loosen each of the four (4) cover screws (two on the left side and two on the right side of the ACUdraw 50 unit - the covers may be too tight, putting pressure on the washers inside. Attempt to pull out and retract the cords. If this does not resolve your issue, move on to the next possible solution.

Note: Completely remove the four ACUdraw 50 cover screws and both covers for the next steps.

? Make sure the ACUdraw 50 cord contains the same amount of wraps on each side of the axle. If one side has more wraps on it than the other side, un-wrap the excess wraps. Note: This usually occurs when the hooks and handles are brought back at a severe angle from the left or right side of the bow, instead of in a straight line next to the rail and scope. Or, you could get more wraps on one side or the other when trying to retract one side before the other.

? Attempt to pull out and retract the cords. If the cords pull out, but do not retract, you may have a weak or broken power spring (see section titled ACUdraw 50 Power Spring Installation if the spring needs replaced or tension added).

? If the cords are hard to pull out, the ACUdraw 50 unit may not be seated properly in the stock causing the unit to bind. Loosen all four side plate screws, realign the side plates then re-tighten the screws. Note: Do not over-tighten.

*Contact the Customer Service Department at 330.628.9245 or email your Return Authorization repair request at www.tenpointcrossbows.com if your issue is unresolved after attempting the steps listed above.



My hooks and handles will not seat correctly in the covers.

Let the retraction spring draw the hooks inside the covers. They will fit perfectly inside the covers if you turn their open ends outward (only the part of the hook with the brass pulley is inserted into the cover). There are three raised lines on each ACUdraw 50 hook (on one side only) and the other side has a magnet inside of it. The side with the raised lines should face away from the stock and the magnets will attract to the stability pads keeping the handles securely in place.

My power spring is broken or weak.

TenPoint part number HCA-451 (ACUdraw 50 Retraction Power Spring) is required. Do not attempt to use a substitute.

See section entitled ACUdraw 50 Power Spring Installation, contact the Customer Service Department at 330.628.9245 or email your Return Authorization repair request at www.tenpointcrossbows.com if the spring needs replaced or tension added.

My ACUdraw 50 cords are fraying or cut.

TenPoint part number HCA-450 (ACUdraw 50 Draw Cords) is required. Do not attempt to use any other cord or material.

Do not attempt to use your ACUdraw 50 if the draw cord is fraying or cut. See the section titled ACUdraw 50 Cord Installation, contact the Customer Service Department at 330.628.9245 or email your Return Authorization repair request at www.tenpointcrossbows.com if the cord needs replaced.